Privacy Policy
1. Who We Are
The Content Matrix, LLC ("we," "us," or "our") operates the website at thecontentmatrix.net (the "Site") and provides AI content operations and agent infrastructure services. This Privacy Policy explains how we collect, use, and protect information.
Contact: [email protected]
Entity: The Content Matrix, LLC, Atlanta, Georgia, USA
2. Information We Collect
Information you provide
- Name, email address, and company when you complete a contact form or subscribe
- Information you share during discovery calls or email correspondence
- Business information you provide during engagement scoping
Information collected automatically
- Anonymized analytics data (page views, referrers, approximate location by IP)
- Device and browser information for compatibility purposes
- Session cookies required for site function
Information we do not collect
- Payment card numbers (processed by our payment processor, not retained by us)
- Sensitive personal information unless required for a signed engagement
- Children's data — our Site is not directed to users under 18
3. How We Use Information
We use collected information to respond to your inquiries and provide services, send service-related communications (invoices, updates), send marketing communications only if you have opted in (you can opt out at any time), improve the Site and our services, and comply with legal obligations.
We do not sell your personal information.
4. Legal Basis for Processing (EU Users)
Where GDPR applies, our legal basis for processing is consent (for marketing), contract (to provide services), legitimate interests (to improve services), and legal obligation (to comply with law).
5. Sharing Information
We share information only with service providers who help us operate (hosting, email, analytics, payment processing) under appropriate confidentiality obligations, professional advisors under confidentiality, and regulators or law enforcement when legally required.
We do not share your information with advertisers or data brokers.
6. Cookies
The Site uses cookies for session management (required for site function) and privacy-preserving analytics. You can control cookies through your browser settings.
7. Data Retention
We retain personal information for as long as necessary to provide services you have engaged us for, comply with legal, tax, and accounting obligations (typically 7 years), and defend against legal claims.
8. Your Rights
Depending on your location, you may have the right to access the personal information we hold about you, correct inaccurate information, request deletion, object to or restrict processing, data portability, and withdraw consent at any time.
To exercise these rights, email [email protected]. We respond within 30 days.
California Residents (CCPA)
California residents have additional rights under the CCPA, including the right to know what personal information is collected, the right to delete, and the right to opt out of sale (we do not sell personal information).
9. International Transfers
If you access the Site from outside the United States, your information may be transferred to and processed in the United States. By using the Site, you consent to this transfer.
10. Security
We use reasonable administrative, technical, and physical safeguards to protect personal information. No system is 100% secure; in the event of a breach affecting your information, we will notify you as required by applicable law.
11. Changes to This Policy
We may update this Privacy Policy. Material changes will be announced on the Site. The "Last Updated" date reflects the most recent revision.
12. Contact
Questions about this Privacy Policy or your data: [email protected]